Economic times are hard, retail shops were already facing the onslaught of online shopping, now with the economy in decline and disposable income for many reduced ….
So why was I left outside Holland and Barratt yesterday waiting for the store to open. I arrive at 8.40 thinking they would be open at 8.30 – no! Am I a grumpy old woman or just seeing and stating the obvious here?
I could see (and was seen by) at least three different staff tidying shelves and doing stock take (on a Wednesday (maybe end of month). I waited for a few minutes and then knocked politely on the door and gestured that I wanted to buy something – the sales assistant said the manager would be down in 1 minute.
3 minutes later (I do like to look at my watch!) the manager emerges from the back of the shop – picks litter from the floor and starts to tidy a shelf while I still stood at the door.
I knocked on the door – she ignored me so I turned and walked to the original sales (that’s a laugh – tidy) assistant and said good bye I am leaving! And walked away!
As I left the shops I passed the market stalls – do you think they would have refused a sale?
Is this what is wrong with the high street – it’s full of employees – just doing their job and not thinking creatively as to how they can secure and protect their jobs. Are we that rigidly stuck in a 9-5 world?
What about customer service? Entrepreneurial spirit? Common sense?
Or am I wrong and just bad tempered? 🙁